ProvelyThese terms are the agreement between Macleod Labs and you. They take effect on 2026-09-06. You accept them when you create an account or use the service.
Write to macleod@macleodlabs.ai with a question about these terms. A separate written agreement, when one exists, takes precedence over this page.
1. The service
Macleod Labs provides Provely, a workflow verifier. The service reads the systems that you connect, evaluates completion contracts against that evidence, and returns a verdict and a signed receipt.
The service reports a verdict. It never performs a corrective action on your behalf. Your own host decides what to do with a verdict. You keep responsibility for every action that your agents take.
2. Your account
- You must give correct account information and keep it current.
- You are responsible for every action taken with your API keys.
- You must not share an API key outside your organisation.
- Tell us at once when you believe a key is exposed. We rotate it.
- You must be at least 18 years old, or have the authority to accept these terms for an organisation.
3. The credentials that you connect
You give the verifier credentials for the provider systems that you want it to read. Give read-only credentials wherever the provider permits them. We store credentials encrypted, and we use them only to collect the evidence that your contracts name.
Never give the verifier a credential that can move money, send messages, or change a record. The verifier does not need one, and it will not use one.
4. Acceptable use
You must not use the service for any of the following purposes.
- To break a law, or to help another party break a law.
- To read a system that you do not own or have permission to read.
- To present a receipt as proof of a verdict that the runtime did not produce.
- To reverse engineer the service, except where the law permits it.
- To resell the service without a written agreement.
5. Fees
The pricing page states the current plans and the free allowance. We bill in advance for a plan and in arrears for usage above the plan. Fees exclude tax. We give 30 days notice by email before a price rises.
We do not refund a paid period, except where the law requires it. Cancel a plan to stop the next charge.
6. What each party owns
| Item | Owner |
|---|---|
| The service, the software, and the compiled skills | Macleod Labs |
| Your code, your data, and the evidence collected from your systems | You |
| A receipt that the runtime signs for your operation | You |
| Aggregate statistics that identify no customer | Macleod Labs |
You give us the licence we need to run the service for you: to read the systems that you connect, to store the evidence that your contracts name, and to show it back to you.
7. Availability
We work to keep the service available. We do not promise an uptime figure on a plan without a written service level agreement. We may change or stop a feature. We give notice by email before we remove a feature that you use.
8. The limits of a verdict
A verdict states what the evidence showed at the time of verification. It is not a warranty about the provider, the bank, or any third party. A provider can change a record after we read it.
The service is provided "as is". We exclude every warranty that the law permits us to exclude, including a warranty of merchantability or fitness for a purpose.
9. Liability
Neither party is liable for indirect loss, loss of profit, or loss of data. Our total liability in any 12 month period is limited to the fees that you paid in that period. Nothing here excludes liability that the law does not permit us to exclude.
10. The end of the agreement
- You may close your account at any time.
- We may suspend an account that breaks section 4, and we tell you why.
- We may end this agreement with 30 days notice.
- You can export your receipts before the account closes. We delete your data 30 days after closure.
11. Changes to these terms
We may change these terms. We publish the new version on this page and give 30 days notice by email for a material change. Continued use after that date accepts the new version.
12. Law
These terms follow the law of England and Wales. The courts of England and Wales decide a dispute. Write first to macleod@macleodlabs.ai; most questions end there.